AI is a learning platform that uses experience to generate answers (hence 'machine learning'). This means the more information it has, the better answers will be. This is why AI is particularly good at generating documents because it has scanned thousands - perhaps millions - of similar documents online and knows what these sorts of documents look like.

What are the problems?

Try a simple puzzle with AI. One where we have three water jugs of different sizes, with the largest full of water, and we are asked to work out how to use the other jugs to reach a certain volume. Now make the puzzle so easy we can do it in one move, for example, get 3L of water from a 6L jug where there is a 3L jug available. But AI won't give you an answer with only 1 step. It has never seen this puzzle done so quickly. All the examples it has seen contain 4 or 5 steps - so thats how many steps it will describe when asked to solve this.

AI doesn't think or reason and therefore needs to be monitored and checked. It can also be abused and for these reasons policies and procedures for the use of AI are crucial for using it in your business.